Man and a Van Bayswater Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Bayswater provides removal, transport and related services to private and business customers. By making a booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions the following expressions have the meanings set out below:

Customer means the person, firm or company who requests or pays for the services.

We, us and our means Man and a Van Bayswater as the provider of the services.

Services means any removal, transport, loading, unloading, packing, unpacking, waste carriage or related services we agree to provide.

Goods means all items, effects, furniture, boxes and any other property handled, moved or stored by us on behalf of the Customer.

Booking means a confirmed agreement for us to provide services on a specific date and time.

2. Service Scope

We provide man and van and removal services within the United Kingdom, including local moves, longer distance moves, small office removals and transport of individual or multiple items. The exact scope of services for each job will be agreed during the booking process based on the information provided by the Customer.

We reserve the right to decline any booking that we reasonably believe cannot be carried out safely, legally or within our operational capacity.

3. Booking Process

All services must be booked in advance. Bookings are based on the details supplied by the Customer, including property access, item list, special handling requirements and any time restrictions.

The Customer must provide accurate and complete information at the time of enquiry and confirmation. Any changes to the information originally supplied must be communicated to us as soon as possible and may result in a revised quote or changes to the scheduled time.

A booking is only confirmed when we have provided a clear acceptance of the job and, where required, received any deposit or pre-payment. Provisional quotes or indications of availability do not constitute a confirmed booking.

For multi-van or larger moves, we may request a written confirmation of the service details. Where a site visit or video survey is offered, our quote will be based on the information obtained through that survey and any additional information the Customer provides.

4. Quotations and Pricing

All prices are provided either as an hourly rate or as a fixed price for a specified job. Quotations are based on normal access conditions, reasonable loading distances, and the nature and quantity of goods described by the Customer.

We reserve the right to revise the price if:

1. The information given by the Customer was inaccurate or incomplete.

2. There are significant delays outside our control, such as waiting time at collection or delivery addresses.

3. Additional services are requested on the day, such as extra drops, packing, disassembly or reassembly.

4. Access is substantially more difficult than described, for example long carrying distances, restricted parking, or unsuitable stairs and lifts.

Any additional charges will be explained to the Customer wherever possible before further work is carried out.

5. Payments and Deposits

We may require a deposit to secure a booking, particularly for larger moves or peak dates. The amount and due date of any deposit will be advised at the time of booking.

Unless otherwise agreed, payment of the full balance is due on completion of the service on the same day. For hourly rate bookings, the chargeable time will include travel to and from the job, loading and unloading, and any waiting time attributable to the Customer.

We accept commonly used payment methods in the United Kingdom. We do not accept responsibility for any charges applied by the Customer's bank or payment card issuer.

If payment is not made when due, we reserve the right to:

1. Withhold delivery of goods until payment is received in full.

2. Charge interest on overdue amounts at a reasonable rate, calculated daily from the due date until payment is made.

3. Recover from the Customer all reasonable costs incurred in pursuing payment, including any collection agency and legal costs.

6. Cancellations and Amendments

The Customer may cancel or reschedule a booking by giving us notice as early as possible. The following cancellation terms will normally apply, unless otherwise agreed in writing:

If the Customer cancels more than 72 hours before the scheduled start time, any deposit paid may be refunded or held as a credit against a future booking, at our discretion.

If the Customer cancels between 24 and 72 hours before the scheduled start time, we may retain all or part of any deposit paid to cover our administrative and scheduling costs.

If the Customer cancels less than 24 hours before the scheduled start time or fails to be present to allow the work to begin, we may charge a cancellation fee up to the value of the minimum booking period or the agreed fixed price.

Where a booking is rescheduled, we will make reasonable efforts to accommodate the new date and time subject to availability. Rescheduling at short notice may incur a charge if we have already allocated resources to the original booking.

We reserve the right to cancel or amend a booking in the event of circumstances beyond our control, including but not limited to severe weather, road closures, vehicle breakdown, staff illness, safety concerns or legal restrictions. In such cases we will seek to offer an alternative date or a refund of any deposit paid, but we shall not be liable for any consequential losses arising from the cancellation.

7. Customer Responsibilities

The Customer is responsible for:

1. Ensuring that adequate parking is available at collection and delivery addresses, and that any necessary permits or permissions are obtained in advance.

2. Ensuring that all goods are ready for transport at the agreed time, properly packed where necessary, and clearly labelled if going to different rooms or addresses.

3. Supervising the move or appointing a representative to do so, including checking that nothing is left behind and that the correct goods are loaded and unloaded.

4. Ensuring that the goods are suitable for transport and do not include prohibited or dangerous items.

5. Complying with any instructions given by our team in relation to safety and handling during the move.

8. Items We Do Not Carry

For safety, legal and insurance reasons, we do not carry certain items. These include but are not limited to:

Explosives, firearms, ammunition or weapons.

Flammable, corrosive or otherwise hazardous substances.

Illegal goods, stolen items or anything transported in breach of UK law.

Cash, precious metals, jewellery, important documents or items of exceptional value, unless expressly agreed in advance.

Perishable goods that may deteriorate during transport.

If such items are found to be among the goods without our prior consent, we may remove or refuse to transport them and will not be liable for any loss or damage arising as a result.

9. Waste and Environmental Regulations

We operate in accordance with relevant UK waste and environmental regulations. Where we agree to remove unwanted items or waste materials, the Customer confirms that they have the right to dispose of those items and authorises us to carry them.

We will only carry waste in line with applicable carrier rules and will dispose of such items at appropriate facilities. Additional charges may apply for the removal of bulky waste, electrical items, mattresses, construction debris or other materials requiring special handling.

The Customer must not present hazardous, clinical or controlled waste for collection unless this has been discussed and agreed with us in advance and appropriate arrangements have been made.

10. Liability for Loss or Damage

We will exercise reasonable care and skill when handling, loading, transporting and unloading the goods. Our liability for loss or damage is limited as set out in this section.

We are not liable for:

1. Loss or damage arising from the inherent characteristics of the goods, including wear and tear, fragile materials, poor construction, or pre-existing defects.

2. Loss or damage where goods have been packed by the Customer and there is no visible external damage to the packaging.

3. Loss or damage caused by circumstances beyond our reasonable control, such as accidents on the public highway, weather events, or actions of third parties.

4. Indirect or consequential losses, including loss of profit, income, use or enjoyment.

Our total liability for any claim arising out of a single job shall not exceed a reasonable limit based on the value of the goods being moved and the price paid for the services. We may require evidence of the value of any items claimed to be lost or damaged.

The Customer must inspect goods as they are delivered and report any visible loss or damage to our team on the day of the move where reasonably possible. Any claim should be notified to us in writing within a reasonable time after completion of the services. Failure to notify within a reasonable period may affect our ability to investigate and may reduce or extinguish any liability.

11. Access and Property Damage

The Customer is responsible for ensuring safe and adequate access to all premises involved in the move. This includes internal and external access, stairs, lifts and doorways.

We will take reasonable care to avoid damage to property while performing the services. However, we are not liable for damage caused as a result of difficult access, narrow staircases, low ceilings, or the movement of large or heavy items where the Customer has requested that we proceed despite identified risks.

Where we agree to dismantle or reassemble furniture or appliances, we will do so with reasonable care, but we cannot be held liable for damage resulting from the design or condition of the item, or from previous assembly or repair work carried out by others.

12. Delays and Time Estimates

Any times given for arrival, completion or duration of the job are estimates only. We will make reasonable efforts to adhere to agreed schedules, but we cannot guarantee exact timings due to factors such as traffic conditions, access issues or preceding jobs.

We shall not be liable for any loss or expense incurred by the Customer as a result of delays that are outside our reasonable control. Where a delay is foreseeable, we will inform the Customer as soon as reasonably practicable and discuss any necessary adjustments to the booking.

13. Insurance

We maintain appropriate insurance in line with our activities as a removal and transport provider. This may include motor insurance and cover for our legal liabilities to customers and third parties.

Our insurance does not automatically cover the full replacement value of all goods moved. Customers who require additional protection for high-value items should consider arranging their own insurance and informing us prior to the move.

14. Complaints

If you are dissatisfied with any aspect of our service, you should raise the issue with us as soon as possible, ideally on the day of the move so that we have an opportunity to address the matter immediately.

If the issue cannot be resolved on the day, you may submit a written complaint providing full details of the booking, the concerns raised and any supporting information. We will review the complaint and respond within a reasonable timeframe, seeking a fair and practical resolution.

15. Data Protection and Privacy

We will collect and use personal information such as names, addresses and contact details for the purpose of arranging and carrying out our services, processing payments and administering bookings.

We will handle personal data in accordance with applicable UK data protection laws and will take reasonable steps to keep such information secure. We do not sell customer data to third parties. We may share information with trusted partners only where necessary to deliver the services or comply with legal obligations.

16. Amendments to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in the law, our business operations or industry practice. The version in force at the time of your booking will apply to that booking.

Updated terms may be made available on our website or provided to you upon request. Continued use of our services after any changes have been made will constitute acceptance of the updated Terms and Conditions.

17. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision will be treated as severed from the remaining terms, which will continue to be valid and enforceable.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the provision of our services.

By making a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.