These terms and conditions set out the basis on which Man And A Van Bayswater provides moving, delivery, collection, and related transport services within the United Kingdom. By making a booking, confirming a quotation, or allowing our team to begin work, the customer agrees to be bound by these terms. They are intended to create a clear, fair, and practical framework for both the customer and the service provider. For the avoidance of doubt, references to we, us, and our mean Man And A Van Bayswater, and references to you and your mean the customer, including any person acting on the customer’s behalf.

Our services may include one-off item transport, part-load moves, small removals, furniture collection, delivery support, and similar van-based logistics. Each booking is provided subject to the details agreed in the quotation, booking confirmation, and any written instructions supplied by the customer. If there is any conflict between a quotation and these terms, these terms will apply unless we expressly agree otherwise in writing. We reserve the right to refuse any booking that is unlawful, unsafe, impractical, or outside the scope of our operational capacity.

These terms should be read carefully before placing a booking. They contain important information about the booking process, payment obligations, cancellations, liability limits, and waste handling requirements. We aim to operate in a professional and transparent manner, while also protecting our staff, our vehicles, and the property and belongings entrusted to us.

Booking Process

A booking with Man And A Van Bayswater is normally made in stages. First, the customer provides details of the items, collection and delivery addresses, access conditions, floor levels, parking constraints, timing preferences, and any special handling requirements. Based on the information supplied, we may offer an estimate, fixed price, or hourly rate. Any quotation is based on the accuracy of the information provided, and we may revise it if the actual work differs materially from what was described.

Bookings are only confirmed once we have accepted the request and, where applicable, received any required deposit or written confirmation. A booking confirmation may be provided by email, text message, booking system notification, or other written form. Customers must check all details carefully, including date, time window, service type, volume of goods, and collection/delivery points. If anything is incorrect, it should be reported immediately so that we can amend the record where possible.

The customer is responsible for ensuring that access is suitable for the booked service. This includes arranging parking permissions, lift access, entry codes, loading bay reservations, and any other practical arrangements required for completion. If our vehicle cannot park safely or legal access is unavailable, delays, additional charges, or failure to complete the job may result. We may, at our discretion, request photographs, additional information, or inventory details before accepting the booking.

We reserve the right to allocate an appropriate vehicle, crew size, and equipment depending on the nature of the job. For man and van services, operational decisions may be adjusted on the day to reflect traffic, weather, loading conditions, or safety concerns. Any estimate of arrival time is approximate unless a specific guaranteed slot has been expressly agreed in writing.

Payments and Charges

Unless stated otherwise in the quotation, all charges are payable in pounds sterling. Payment terms will be set out at the time of booking and may include full prepayment, deposit plus balance, or payment on completion. We accept payment by the methods we specify from time to time. Bookings may be subject to card verification or identity checks where needed for fraud prevention and administrative purposes.

The customer agrees to pay all charges relating to the service, including waiting time, congestion or parking costs, tolls, ferry fees, congestion-related delays, extra labour requested on the day, and any additional services not included in the original quotation. Where the move takes longer than estimated because of inaccurate information, poor access, or customer delay, we may apply our standard additional time rates. Any extra work requested by the customer must be authorised by us and may be charged separately.

Invoices, where issued, are due in full by the due date shown. If payment is not made on time, we may suspend further services, withhold delivery until payment is received where lawful, and charge reasonable recovery costs and interest to the extent permitted by law. If a payment method is declined, reversed, or disputed without valid reason, we may charge administration fees and treat the booking as unpaid. Discounts, promotional prices, and agreed rates apply only to the specific booking for which they were offered and cannot be transferred unless we agree otherwise.

Man and Van Bayswater terms relating to payment also cover cash payments where accepted. If cash is agreed, the customer must provide the exact amount or a pre-agreed sum, unless change is expressly confirmed by us. For jobs requiring a deposit, the deposit secures the date and time and may be non-refundable subject to the cancellation rules below. A deposit does not limit our right to charge for work completed, failed attendance caused by the customer, or any other agreed costs.

We may amend our pricing structure from time to time, but this will not affect a booking already confirmed unless the customer changes the scope of work or the original information provided was materially inaccurate. All prices are exclusive of VAT unless we state otherwise. Where VAT applies, it will be added in accordance with the law.

Cancellations, Amendments, and Delays

The customer may request to cancel or amend a booking, but the timing of the request will affect whether charges apply. If a booking is cancelled with sufficient notice, we may refund all or part of the amount paid, less any non-refundable deposit or reasonable administrative costs, if applicable. Cancellations made close to the booking time may incur a higher fee because the reserved vehicle, crew, and schedule may not be reallocated.

If the customer is not present, fails to provide access, or is otherwise unable to proceed at the agreed time, we may treat the booking as a late cancellation or failed attendance. In such cases, call-out fees, waiting charges, and any travel time already incurred may be payable. If we arrive and are unable to complete the job because of customer-side issues, we may leave the site and charge for the work done up to that point. Any refund, if due, will be calculated after deducting relevant costs.

Where the customer wishes to amend the booking, including changes to date, service type, or item list, we will try to accommodate the request subject to availability. However, amended bookings may require a revised quotation. Any substantial change may affect vehicle size, manpower, timing, and price. We are not responsible for losses caused by delays resulting from traffic, weather, road closures, accidents, or other events beyond our reasonable control, though we will seek to communicate any significant disruption promptly.

If we need to cancel or reschedule due to operational reasons, vehicle failure, staff illness, severe weather, safety concerns, or other exceptional circumstances, we will use reasonable efforts to offer an alternative date or time. If no suitable alternative is available, any amount paid for the affected service will ordinarily be refunded, subject to any non-recoverable third-party charges already incurred with the customer’s agreement. We will not be liable for indirect loss arising from such cancellation, except where the law says otherwise.

Liability and Customer Responsibilities

We take reasonable care when handling goods, but the customer remains responsible for ensuring that items are properly packed, secured, and suitable for transport. Fragile items, antiques, electronics, glass, artwork, plants, liquids, and high-value goods should be declared in advance and packed appropriately unless we have expressly agreed to pack them. We do not inspect the internal condition of sealed boxes unless asked to do so, and we are not responsible for damage caused by inadequate packing, pre-existing defects, or hidden weaknesses.

Our liability for loss or damage is limited to direct loss caused by our negligence and, where applicable, subject to any agreed valuation or insurance terms. We do not exclude or limit liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. However, to the fullest extent permitted by law, we will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, loss of business, or sentimental value.

The customer must ensure that items handed to us are lawful to transport and do not include prohibited, dangerous, hazardous, stolen, or offensive goods. We may refuse to carry any item that we reasonably believe is unsafe, unhygienic, unstable, over-sized, or not properly declared. If an item causes risk to our staff, vehicle, or other property, we may stop work immediately and charge for time already incurred. Customers should also remove or secure loose parts, drains, shelves, cables, and similar components before collection.

To the maximum extent permitted by law, we are not responsible for damage caused by unavoidable lifting constraints, tight access, pre-existing item condition, manufacturer weakness, or customer instructions that override our advice. If you ask us to carry out a task against our recommendation, you do so at your own risk, and we may require written acknowledgment before proceeding.

Waste Regulations and Disposal

Where a booking includes the removal, transport, or disposal of waste, the customer must comply with all applicable UK waste regulations. It is the customer’s responsibility to accurately describe the waste, identify whether it is household, commercial, mixed, bulky, recyclable, or hazardous, and disclose anything that could affect lawful handling. We may request evidence of the waste type or origin before accepting the job.

We will only transport or dispose of waste in accordance with the law and any relevant licensing or duty of care requirements. The customer must not present controlled, hazardous, electrical, chemical, clinical, asbestos, or other restricted waste unless we have specifically agreed in advance that such material can be handled lawfully and safely. If undeclared prohibited waste is found, we may refuse collection, isolate the items, notify the customer, and charge any associated costs. The customer may also remain responsible for any fines, claims, or compliance costs arising from inaccurate declarations.

Under UK waste rules, waste must not be fly-tipped, left on unauthorised land, or disposed of unlawfully. If we remove waste on the customer’s behalf, title and responsibility transfer only when permitted by law and only for the items we have agreed to collect. We may issue a receipt, transfer note, or record of disposal where required. If the service includes loading of waste, the customer should ensure that nothing has been mixed in with reusable goods unless disclosed beforehand, as mixed loads may incur different charges or need separate handling.

We reserve the right to refuse any waste collection that appears unsafe, contaminated, illegal, or outside the agreed scope. In addition, if we reasonably believe that waste was presented in breach of these terms, we may decline to carry it even if the booking was otherwise confirmed. Customers should understand that compliance obligations may continue after collection if the information supplied was incomplete or false.

Insurance, Access, and Service Conditions

We may hold insurance appropriate to the nature of our services, but this does not replace the customer’s responsibility to arrange their own cover for goods of special value. Customers are strongly advised to check whether their household, contents, or business insurance covers transport-related risks. Unless agreed in writing, we do not provide a guarantee equivalent to full replacement value for all goods carried.

The customer must ensure that premises, driveways, stairs, hallways, and loading areas are reasonably safe and suitable for movement of goods. Any special instructions should be provided before work begins. If our team considers that access conditions present a risk, we may pause, reschedule, or refuse part of the service. We are entitled to ask the customer to supervise access decisions, confirm item selection, and approve any optional handling where uncertainty exists.

We may use subcontractors, additional drivers, or partner vehicles to complete a booking where necessary. Any person acting on our behalf will be expected to follow these terms in substance. We may also take photographs for operational records, condition evidence, or dispute resolution, provided we do so in a lawful and proportionate manner.

Governing Law

These terms and conditions, and any dispute or claim arising from them or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless mandatory law provides otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

These Man and Van Bayswater service terms are designed to be fair and commercially reasonable, while reflecting the practical realities of transport and removal work. No waiver of any breach shall be treated as a waiver of any later breach, and no variation shall be effective unless made in writing or otherwise confirmed by us. The headings in this document are for convenience only and do not affect interpretation.

The customer acknowledges that by proceeding with a booking, they have read, understood, and agreed to these terms. Where a service is booked on behalf of another person or business, the person placing the booking confirms that they have authority to accept these terms for all parties concerned. If any issue arises, we encourage the parties to communicate promptly and reasonably so that the matter can be addressed in a professional manner.